Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the PeptideCloud platform, website, and related services (collectively, the “Service”) owned and operated by Exec Groupware (“Exec Groupware,” “we,” “us,” or “our”).

By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of a clinic, practice, or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you do not agree to these Terms, do not use the Service.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.

3. Description of the Service

PeptideCloud is a practice-management and clinical operations platform that helps clinicians and health professionals manage peptide therapy protocols, client records, orders, renewals, labs, billing, client portals, and related workflows.

PeptideCloud is a software tool only. We do not provide medical care, medical advice, diagnoses, prescriptions, or treatment.

4. Accounts and Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring that staff users you invite comply with these Terms

You must notify us promptly of any unauthorized access or use of your account.

5. Customer Responsibilities

You are solely responsible for:

• All clinical decisions, protocols, prescriptions, and patient care
• Obtaining any required consents, authorizations, and legal permissions from your clients/patients
• The accuracy and legality of data you enter or import into the Service
• Your compliance with all applicable laws and regulations, including HIPAA (to the extent you are a Covered Entity or Business Associate)
• How you use the white-labeled client portal and any communications sent to your clients

You acknowledge that PeptideCloud does not practice medicine and does not supervise or control your clinical judgment.

6. Medical Disclaimer

THE SERVICE IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE.

PeptideCloud is a software platform for operational and administrative support. Any clinical content, templates, protocol builders, or suggestions available in the Service are tools only and do not constitute medical advice, diagnosis, or treatment recommendations.

You remain solely responsible for all clinical decisions and for verifying that any protocol, order, or recommendation is appropriate for a given patient.

7. Subscriptions, Billing, and Cancellation

Access to paid features of the Service requires a subscription.

Subscriptions are billed in advance on a recurring basis (typically monthly).

You may cancel your subscription at any time.

Cancellation takes effect at the end of the current billing period.

No refunds are provided for the current billing period or any unused portion of a subscription.

You are responsible for keeping payment information current. Failure to pay may result in suspension or termination of access.

Clinics that connect their own Stripe accounts for client billing are responsible for those payment relationships. PeptideCloud is not a party to transactions between you and your clients.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service
• Upload malicious code, viruses, or harmful content
• Misrepresent your identity or affiliation
• Use the Service to send spam or unsolicited communications
• Reverse engineer, decompile, or attempt to extract source code from the Service (except to the extent permitted by law)
• Resell or sublicense the Service without our prior written consent
• Access or use the Service to build, train, market, or improve a competing or substantially similar product or service
• Copy, imitate, or derive workflows, screens, data models, templates, or pricing structures from the Service
• Take or publish screenshots, screen recordings, or exports of the Service, or disclose its non-public features, for any purpose other than your internal use
• Conduct benchmarking, competitive analysis, or performance testing of the Service, or share the results of any such activity
• Permit access to the Service by any employee, contractor, agent, or affiliate of a competitor of Exec Groupware

We may suspend or terminate access for violations of these Terms.

9. Intellectual Property

Exec Groupware and its licensors own all rights in the Service, including software, design, trademarks, and content provided by us.

You retain ownership of the data you submit to the Service (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely as needed to provide the Service to you and as otherwise permitted under our Privacy Policy and any applicable Business Associate Agreement.

Feedback. If you provide suggestions, feature requests, ideas, or other feedback about the Service, you assign all right, title, and interest in that feedback to Exec Groupware, and we may use it for any purpose without restriction, attribution, or compensation to you.

10. Confidentiality

The Service and everything about it that is not publicly published — including non-public features, screens, user interface design, workflows, data models, roadmaps, documentation, beta and preview functionality, security practices, custom quotes, and negotiated or non-listed pricing — is the confidential information of Exec Groupware (“Confidential Information”).

You agree to keep Confidential Information strictly confidential, to use it solely to operate your own practice on the Service, and to disclose it only to your personnel who need it and are bound by confidentiality obligations at least as protective as these Terms. You will protect it with no less than reasonable care.

These obligations do not apply to information that is or becomes public through no fault of yours, that you already lawfully possessed without a duty of confidence, or that you independently develop without reference to the Service. If disclosure is legally compelled, you will give us prompt written notice where permitted and limit disclosure to what is required. These obligations survive termination for five (5) years, and indefinitely for trade secrets.

11. Competitive Use and Enforcement

You represent that you are not accessing the Service on behalf of, or for the benefit of, a competitor of Exec Groupware, and that you will not use the Service, a trial, a demo, or any account to evaluate the Service for competitive purposes. You will tell us promptly if that changes.

We may refuse, suspend, or terminate any account we reasonably believe is held or used by a competitor or for competitive purposes, including trial accounts, and we may require verification of identity, employer, or affiliation as a condition of access.

You acknowledge that a breach of this section or of Section 10 would cause irreparable harm for which money damages are inadequate, and that we are entitled to seek injunctive and equitable relief in addition to any other remedies, without posting bond.

12. Privacy and HIPAA

Our collection and use of personal information is described in our Privacy Policy.

When we process Protected Health Information (PHI) on your behalf, we act as a Business Associate and will do so under a Business Associate Agreement (BAA). The BAA, when executed, governs our handling of PHI and controls in the event of any conflict with these Terms regarding PHI.

13. Third-Party Services

The Service may integrate with or allow connections to third-party services (including Stripe, GoHighLevel, Slack, Asher Health, and others). Those services are subject to their own terms and privacy policies. We are not responsible for third-party services.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT OF FEES YOU PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply even if any remedy fails of its essential purpose.

16. Indemnification

You agree to indemnify, defend, and hold harmless Exec Groupware and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Service
• Your Customer Data
• Your clinical decisions, protocols, prescriptions, or patient care
• Your violation of these Terms or applicable law
• Any claim by your clients, patients, or staff related to your use of the Service

17. Termination

You may stop using the Service at any time by canceling your subscription.

We may suspend or terminate your access if you violate these Terms, fail to pay fees, or if we discontinue the Service. Upon termination, your right to use the Service ends. Provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

Data retention and return/destruction after termination will be handled in accordance with our Privacy Policy and any applicable BAA.

18. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. We will post updated Terms on this page and update the effective date. Material changes may be communicated to account holders by email or through the Service. Continued use after changes become effective constitutes acceptance of the updated Terms.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Wyoming, and you consent to personal jurisdiction there.

20. General

These Terms, together with the Privacy Policy and any applicable BAA or order form, constitute the entire agreement between you and us regarding the Service.

• If any provision is found unenforceable, the remaining provisions will remain in effect.
• Our failure to enforce any provision is not a waiver.
• You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Notices to you may be sent to the email associated with your account. Notices to us should be sent to compliance@peptidecloud.ai.

21. Contact